Policies

Return Policy

At White Hat Technologies, we strive to provide a high level of satisfaction with every product and service. Due to the nature of our bookable products, we do not accept returns unless specified otherwise. If you feel that a product or service does not meet your expectations, please reach out to our customer support team for assistance.

We reserve the right to assess each case individually and determine if a return is applicable.

Payment Policy

We accept payments for our bookable products via Visa, MasterCard, and PayPal. Payment is due at the time of booking to confirm your reservation. If payment is not received within 24 hours of the booking, the reservation may be canceled.
All payments are processed securely to protect your financial information. By making a payment, you agree to the charges outlined at the time of booking.

Refund Policy

White Hat Technologies offers refunds in specific situations outlined in our policies. We provide a full refund for bookings canceled at least 24 hours prior to the scheduled date. Refunds will be issued to the original method of payment within 7-10 business days.
For cancellations made within 24 hours of the booked date, we are unable to issue a refund.

Privacy Policy

At White Hat Technologies, we take your privacy seriously. We collect personal data only when necessary for booking purposes and will not share your information with third parties without your consent.
By using our website or services, you consent to the collection and use of your data as outlined in this policy. You can opt-out of certain communications or request to delete your data by contacting us directly.
We use industry-standard encryption protocols to protect your data and ensure secure transactions.

Damaged Product Handling

If you receive a product that is damaged upon arrival, please contact us immediately at [Customer Support Email]. Provide details of the damage and any relevant photos. We will assess the situation and provide you with a resolution, which may include a replacement or a partial refund, depending on the case.
Please report damaged products within 48 hours of receiving the order to ensure a quick and effective resolution.

Order Cancellation

You may cancel your booking up to 24 hours before the scheduled date at no extra charge. To cancel, please contact our customer support team at [Customer Support Email].
Cancellations made within 24 hours of the scheduled date will not be refunded. Please ensure that you contact us in advance if you need to cancel.

Down Payment Policy

For our bookable products, there is no down payment required to confirm your booking. Full payment is due at the time of booking. Once your payment is processed, your booking will be confirmed, and we will send you a confirmation email with the details of your reservation.